Sales Advisor

🌿  GreenThumb Lawn Treatment Company Job Description

Sales Advisor

St Asaph, Denbighshire, North Wales

Responsible to:	Sales Team Leader
Location:	St Asaph, Denbighshire, North Wales
Hours:	Monday to Friday, 08:00–19:00 Saturday rota may apply (part-time)

Salary:                                      £24,980.00 per annum + incentives 

About GreenThumb

Here at GreenThumb, we've spent over 40 years making lawns look beautiful, lush, and weed-free — and we absolutely love what we do! We've grown into Europe's largest lawn care company, with over 220 branches nationwide and more than 2 million visits to customers' homes every year. It's a pretty exciting place to work, and we'd love for you to be part of the story!

Our Head Office is conveniently located on Junction 26 of the A55, less than 40 minutes from Chester and Wrexham by car, with great local transport links nearby too.

About the Role

If you love talking to people, thrive in a team environment, and get a real buzz from hitting your targets — this could be the perfect role for you! As a Sales Advisor, you'll be the friendly voice of GreenThumb, helping our customers achieve the lawn of their dreams while delivering a brilliant experience every single time.

You'll handle inbound enquiries and make outbound calls, working across an omni-channel environment that includes phone, email, and webchat. You'll take an ethical, consultative approach to sales — always putting the customer first — and you'll be genuinely excited to hit and exceed your personal targets.

What You'll Be Doing

• Work collaboratively as a team to ensure all KPIs and targets are consistently met
• Communicate with existing and prospective customers via inbound and outbound calls, emails, and webchat
• Take ownership of your performance and ensure campaign and productivity targets are achieved
• Practice and promote ethical selling at all times
• Use objection handling and negotiation skills to introduce customers to our fantastic range of products and services
• Become a subject matter expert on GreenThumb's lawn care offerings
• Keep the customer at the centre of everything you do
• Support company growth by delivering a first-class new customer journey and identifying sales opportunities
• Promote and implement our Direct Debit programmes
• Act as a proud ambassador for GreenThumb in everything you do
• Handle all calls professionally, promptly, and courteously
• Maintain accurate and up-to-date records on the GreenThumb database
• Provide feedback on campaign trends to help us continuously improve
• Adhere to all GreenThumb policies and procedures at all times

What we offer: 

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)   
• Medical cash plan  
• Christmas Shutdown 
• Free Lawn Treatments 
• Enhanced Paternity & Maternity pay
• Company Sick pay 
• 24 hour Employee Assistance Helpline
• Store Discounts on other retailers
• Long Service Awards
• Employee of the Month Awards

Do you have:  

• Good written and oral communication skills. 
• Ability to work individually or as part of a team. 
• A flexible and proactive approach to work. 
• Excellent telephone skills. 
• Customer Service experience. 
• Experience working in a target driven environment. 
• Sales Experience. 
• Knowledge of handling and resolving customer complaints. 
• Proven track record of achieving KPI’s/Targets. 

If you think you fit the criteria and would like to work for a forward-thinking business, why not join us, click “apply” below - we want to hear from you